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KM Malta Airlines has launched a new mobile app to enhance the travel experience for its customers. This app, developed in partnership with Branchspace, offers a seamless, user-friendly interface for managing travel plans directly from smartphones. Key features include flight search and booking, check-in, and secure payment options, all designed to ensure a smooth and secure travel process. Available on both iOS and Android, the app represents a significant milestone in KM Malta Airlines' digital strategy to simplify and improve every stage of the passenger journey, reflecting the airline's commitment to customer satisfaction.

Times are changing in the airline industry and British Airways (BA) is at the forefront of innovation with Offer & Order Management. With an investment of £750 million, BA is taking flight and carrying out the most significant IT transformation in its history. And Branchspace is part of it.

In the ever-changing landscape of aviation, delivering a seamless online experience is no longer optional—it’s essential. That’s why Air Mauritius partnered with Branchspace – digital reinvented to reimagine their website with Triplake Digital Web, blending cutting-edge technology with customer-first thinking.

At this year’s Future Travel Experience EMEA in Dublin, our CTO David Turton sat down for a virtual fireside chat with Surya Kuchibotla, VP eCommerce, Ancillary & Retailing at Oman Air, moderated by Mark Lenahan, Director at Lenahan Consulting.

Explore how digital ID, biometrics and AI are enabling contactless travel, with real PoC insights from Branchspace and IATA

The era of relying solely on demographics or booking history to segment airline customers is over. Today, airlines must uncover not just who their passengers are, but why they travel, how they make decisions, and what they value most. This deeper understanding enables more effective engagement, personalisation, and ultimately, stronger loyalty. At Branchspace, we have seen firsthand how segmentation rooted in behavioural insight and powered by actionable data transforms both the customer journey and the bottom line.

Airline self-service shouldn’t be restricted to seat upgrades and contact changes. It should offer travellers the same freedom and flexibility expected from a call centre, but with the ease of digital. At Branchspace, we believe that empowering passengers means going far beyond basic 'Manage My Booking' tools. Triplake Smart Self Service enables the future of intelligent, seamless self-service that anticipates needs, adapts to change, and puts travellers fully in control, on any device, at any moment. The airlines that embrace this shift won’t just cut costs, they’ll lead the industry in customer satisfaction.

Explore 5 essential reports on aviation sustainability, climate action, and net zero. A must-read list for airlines driving change towards a sustainable future.

Highlights from IATA WOCA 2025 in Bogotá: digital identity, sustainability, and how Latin America is reshaping the future of air travel