Travel Industry

How travel will change in a post-pandemic time

A Conversation between Carl Michel, Chairman of A-Rosa Cruises and Ursula Silling, CEO at Branchspace

How Air Malta is reinventing its digital experience in airline retail - Part 2

Starting something innovative in your company might be scary at first. You must have a clear plan in your mind and the right team to execute it. You need to prepare a pitch to convince your CEO and stakeholders as their absolute support is crucial to determine if this idea is going anywhere. Even so, you decide to go ahead, but you can’t have any physical meeting because the world is dealing with a new virus. At this time many of us would have thought that leaving things as they were is the best option to avoid any headaches. That was not what happened with Wayne Grixti, CTO of Air Malta.

How Air Malta is reinventing its digital experience in airline retail

We had the pleasure to meet two of the members of this airline, Antoine Vella, Head of Digital Commerce at Air Malta, and Stephen Gauci, Head of Corporate Communications at Air Malta. Both are ready to be part of the change coming to the travel industry.

4 takeaways from the think future conference

Think Future, also known as Hamburg Aviation Conference, is a premier ... Industry thought-leaders from airlines, airports, rail and hospitality

Rewarding with vouchers: a customer-centric approach to rebooking and cancellation

A canceled flight with no refund severely damages perception of an airline. Incentivising with rewarding vouchers could improve loyalty.

Flexibility as the remedy for post-pandemic consumer uncertainty

By making airline fare policies more flexible across all traveller segments.

Unpacking ancillaries: introducing flexiblity and SLAs

Additionally, while complexities around ancillary products may include some relatively minor areas for improvements, acknowledging their

Incentivising with relevant and contextualised ancillary products

Ancillaries have taken the lion's share of airline revenues. How you build and incentivise with relevant ancillary products ultimately determines your revenue share.

Accelerating to normal with loyalty incentives

Frequent flyer programmes reward returning customers. Revamping airline loyalty incentives with flexibility could accelerate initial bookings.

Offsetting CO2 emissions: outfitting digital touchpoints to "reduce the drag"

Reducing an airline's carbon footprint can be a project shared with customers by embedding products for offsetting CO2 emissions

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