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Learn about best practices for an impactful UX Design Discovery Phase. Gathering and leveraging information is one of the essential skills in a UX designer’s toolbox. It’s crucial to define goals and identify what needs to be learned from users to gain valuable, helpful insights as a basis to create appealing and effortless experiences. Not often does a project budget allow for full research, but there are a few methods which can gain information about users.

In today's fast-paced digital world, providing travellers with a seamless and personalized experience, just like your favourite local store, is key. Our session, at World Aviation Festival, explore how airlines can take inspiration from the perfect retail experience to enhance their digital travel services. Presented by our team of industry experts, the discussion covers essential aspects of digital retailing in the airline industry and shares insights into the future of this evolving ecosystem.

In 2021, IATA member airlines committed to achieving net-zero carbon emissions by 2050, a historic pledge aligning aviation with the Paris Agreement's goals. Fast-forward to the inaugural IATA World Sustainability Symposium (IATA WSS) in 2023, held in Madrid, where industry leaders, regulators, researchers, and various stakeholders gathered to address this great challenge.

This interview brings together Ursula Silling, CEO of Branchspace, and Stefanie Harder, Director of Passenger Management at Hamburg Airport, to discuss the collaboration between airlines and airports and the role of technology in the travel industry.

Iztok Franko is the founder of Diggintravel and host of the Diggintravel podcast. Recently, the company released their Airline Digital Optimization Yearbook so we asked Iztok to talk to us about what this means and why airlines need to implement a digitalization model that succeeds.

Our Director of Digital Solutions & Consulting, Radu Iliescu, joined us for a conversation about the evolution of Offer & Order Management distribution and how airlines can prepare for the inevitable changes that are coming.

A seamless airline experience starts with customer-centric UX and timely, personalised information across all stages of the journey

Today we can book flights with smartphones, yet flight information comes from systems created when phones were attached to the wall. The end of the legacy distribution is near, but could the lack of clarity on the interline future delay it?

The world of aviation gathered last week in Amsterdam for this year’s edition of the Aviation Festival and we had the opportunity to hear how Air Malta is taking this time as the moment of truth for digital commerce. Antonella Zirilli, Head of Digital Commerce and Distribution of Air Malta, Ursula Silling, CEO of Branchspace, and David Turton, CTO of Branchspace talked about it on the first day of the festival.