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What If: airlines sold inspired trip experiences
What if airlines enhanced their portfolio outside of flights and ancillaries to be more relevant, inspiring and convenient for their customers? What if airlines served compelling, contextualised offers for non-airline products, accommodation and services?
What if: flexibility was an airline service
Restrictions and cancellation policies damaged the passenger experience long before the pandemic hit. Flexibility is the obvious customer-centric remedy.
Convert early & often: drive conversion & engagement with UX optimisations
How can we push conversion and drive stickiness earlier in the customer journey? Whilst by no means an exhaustive list, we’ve identified a few optimisations to help your users convert early and often.
How travel benefits from headless commerce
For airline ancillary managers and travel retailers, the headless approach to commerce offers several benefits.
Four tips for your airline portal redesign
Our Experience Design Director shares key considerations when re-designing airline portals.
Reinforcement Learning
How to improve retail personalisation with reinforcement learning.
