KM Malta Airlines is delighted to announce the launch of its new mobile app, designed to enhance the travel experience of its valued customers.
The KM Malta Airlines mobile app offers a seamless and user-friendly interface, allowing travellers to manage their travel plans directly from their smartphones. Through this app customers may search and book flights and manage their active bookings.
This app was developed in collaboration between KM Malta Airlines and Branchspace, a digital technology company for airlines with headquarters in London.
Key features include check-in, secure payments, and easy booking options, all designed to provide ease of mind and deliver a great travel experience. By integrating secure payment options, customers can confidently book their flights knowing their transactions are protected. The app check-in process saves time at the airport, ensuring a smooth start to the journey.
The KM Malta Airlines mobile app is now available for download on both iOS and Android platforms, offering a comprehensive tool for all travel needs. Download the app and experience a new level of convenience and comfort with KM Malta Airlines.
The launch of the KM Malta Airlines mobile app is an important milestone in the airline’s digital strategy to make every stage of the passenger journey easier, better and seamless.
KM Malta Airlines connects the Maltese islands to Europe and beyond, and this new mobile app reflects our dedication to prioritising customer satisfaction.
About KM Malta Airlines:
KM Malta Airlines is the national airline of the Maltese Islands, operating a modern fleet of aircraft to various destinations in Europe and beyond.
The KM Malta Airlines Summer 2024 schedule will operate from 31st March 2024 through until 26th October 2024, with the airline serving 17 airports across 15 key European cities, namely, Amsterdam, Berlin, Brussels, Catania, Dusseldorf, London Gatwick, London Heathrow, Lyon, Madrid, Milan, Munich, Paris Charles de Gaulle, Paris Orly, Prague, Rome, Vienna and Zurich.
About Branchspace:
Branchspace is a leading digital technology company for airlines and other travel companies to enhance and transform their digital retailing capabilities. Founded in 2013, it allows clients to create and manage personalised, data-driven digital commerce experiences to increase direct distribution and customer retention and take greater ownership of the end-to-end customer journey.
Branchspace is headquartered in London, with further offices in Krakow and Lisbon.Existing customers include Aegean Airlines, Air France/KLM, Air Malta, Air Mauritius, British Airways , Lufthansa Group , Oman Air, TAP Air Portugal, Finnair, Turkish Airlines.
The average airline web portals is not broken. It loads, it sells tickets. It technically does what it's supposed to do.
And yet, the experience feels tiring.
You notice it when you try to do something simple. Change a seat. Find your gate. Understand what happens if a flight is delayed. Suddenly you are scanning long pages, decoding airline terminology, clicking back and forth just to stay oriented.
The problem is not with the features, It is effort effort required in getting from A to B.
Airline portals still expect travellers to think like systems. To understand menus, categories, fare families, ancillaries, rules. But travellers arrive with something much simpler. Intent.
They want to get something done and get on with their journey.
This article posits that airline web portals should stop behaving like navigation systems and start acting as intent-aware decision environments. When UX is designed to reduce effort, adapt to context, and quietly support travellers at each stage of the journey, portals become calmer to use, easier to trust, and far more effective for airlines.
The basics still matter more than airlines think
Before talking about AI or personalisation, it is worth being honest about the fundamentals.
You can see that accessibility standards aren’t yet being applied and portals aren’t optimised for mobile, which results in performance drops. Navigation feels heavier than it needs to be. Search often works, but only if you already know what to ask and how the airline expects you to ask it.
These are not exciting topics, but they shape everything that comes after. If a portal is slow, confusing, or inaccessible, no amount of intelligence layered on top will fix the experience.
At Branchspace, we see this repeatedly. Airlines want to move faster, personalise more, experiment. But the UX foundation is not always ready to support that ambition.
Where portals lose traveller trust
The biggest UX issues are rarely dramatic, they are subtle and cumulative:
- A vague error message that offers no next step
- A long paragraph that hides the one thing the traveller needs to know
- Three different words for the same concept depending on where you are in the journey
- A mobile page that technically works but feels endless
In isolation these are small instances, but they compound to create friction for a user. And friction erodes confidence.
Travellers begin to hesitate, scan more carefully, and spend extra effort just trying to stay oriented. They stop trusting that the portal will help them when things go wrong. Good UX goes beyond delight, it is about reassurance.
Decision-making is the real job of UX
Every airline portal is a decision-making environment:
- Choose a flight
- Choose a fare
- Choose a seat
- Decide whether to rebook or wait
The role of UX is not to present all options equally. It is to reduce the mental work required to choose well.
That is where simple principles matter more than flashy ideas: clear visual hierarchy, familiar patterns, plain language, and progressive disclosure.
When these are done properly, travellers stop analysing the interface and start moving confidently through it.
This is also where intent-led thinking becomes powerful. When portals are designed around tasks rather than pages, complexity begins to fall away naturally.
What changes when you design for intent
When you stop designing for navigation and start designing for intent, the portal behaves differently:
- Shift the focus to intent and the portal begins to respond in new ways
- Search leads the experience rather than sitting in the background
- Logged-in travellers with an upcoming trip see what they can do next, instead of being asked to explore
This is the direction we have been taking with platforms like Triplake by allowing the portal to respond to context, trip stage, loyalty status and behaviour.
Where AI actually helps and where it should stay quiet
AI has a role in airline UX, but it works best when it stays in the background rather than taking centre stage. The strongest AI-driven experiences are often the ones you barely notice, because the interface feels simpler and the path forward feels clearer.
That might mean routing a traveller straight to the right outcome based on a natural language query, or surfacing the most relevant rebooking option when a disruption occurs. In other moments, it is about removing repetition altogether, using known preferences to spare travellers from making the same choices again and again.
At its best, AI offers clarity, supports decisions without trying to make them on the traveller’s behalf. People still want to feel in control of their journey, they just do not want to work so hard to get there.
The portal is becoming a living interface
The most interesting shift we are seeing has very little to do with technology and everything to do with behaviour. Airline portals are gradually moving away from being static websites and towards adaptive interfaces that respond to where a traveller is in their journey.
Before the trip, the portal helps you prepare. On the day of travel, it shifts into a supportive role, surfacing the information that matters most in the moment. Afterwards, it follows up, closing the loop rather than simply ending the experience.
Making this work demands modular design systems, flexible platforms, and teams that think beyond individual pages and flows. It is not an easy change, but it is both achievable and increasingly necessary.
