We shape your digital transformation journey

Empower your business with actionable insights that optimise systems and unlock scalable growth.

Our Offerings

Modern Airline Retailing Transformation

The shift to modern airline retailing is underway. Moving from legacy PSS to offer-and-order architectures unlocks dynamic pricing, personalised retailing, and seamless servicing, but it’s a multi-year transformation with significant architectural, organisational, and commercial complexity.

We are helping airlines navigate this from first scoping through to production.

Business Case Development
Target State Architecture
Current State Assessment
Offer Optimisation
OOSD Procurement (RFI/RFP)
Revenue Optimisation

Commercial IT Advisory​

Revenue management, payment orchestration, NDC, and pricing are part of the many foundational elements of airline commercial performance. Each carries significant architectural and commercial implications.

We provide targeted advisory for airlines seeking expert guidance on specific capabilities, structured evaluation, market intelligence, and recommendations grounded in implementation experience.​​

Benchmarking
Sourcing Support
Payment & Ancillary Strategy
Build vs Buy Evaluation

Channel & Distribution

Distribution strategy is a critical enabler of modern airline retailing. We help airlines evolve their channel landscape across direct and indirect channels, balancing commercial ambition with technical feasibility and partner readiness.

Our work spans NDC, legacy distribution, and emerging channel models, and includes strategic support for GDS contract negotiations.​

Channel Strategy
Channel Enablement
NDC & Modern Distribution Enablement
Distribution Economics & Contract Strategy

Digital Experience​

Digital channels are where commercial ambition meets customer reality. We work with airlines to design and optimise booking flows, mobile apps, web portals, and servicing journeys , grounded in airline domain expertise, user research, and continuous experimentation.​

Digital Maturity Audit
Mobile App Redesign
Conversion Optimisation
Digital Experience Review

Technical & Architecture

We help airlines navigate complex technology transformations by assessing current architectures, defining clear transition roadmaps, designing modern Offer and Order architectures, and supporting delivery through critical programmes such as PSS migration. ​

Assessment & Readiness
Roadmap & Transition Strategy
Technical & Middleware Architecture Design
PSS Migration & Implementation Support

Our Experts

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Guillaume Richard
Principal Consultant
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Retailing
Commercial IT
Technical

Guillaume is an experienced consultant specialising in airline commercial systems, solution architecture, offer & order management, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Airline Commercial Systems, Solution Architecture, Offer & Order Management
Airlines / Clients:
British Airways, Lufthansa Group, Japan Airlines, SkyTeam
Core Capabilities:
Offer & Order, Reservations/PSS, Digital channels, Ticketing, DCS
Languages:
French, English, Spanish, Mandarin
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Christian Tholler
Senior Consultant
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Retailing
Commercial IT
Digital

Christian is an experienced consultant specialising in revenue management, pricing, offer & order, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Revenue Management, Pricing, Offer & Order
Airlines / Clients:
Lufthansa Group, Aegean, Cathay Pacific, Hainan
Core Capabilities:
Pricing, eCommerce, Product ownership, NDC
Languages:
English, German
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Deepak Puthiyedath
Managing Architect
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Retailing
Digital
Technical

Deepak is an experienced consultant specialising in enterprise architecture, ndc, offer & order, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Enterprise Architecture, NDC, Offer & Order
Airlines / Clients:
British Airways, Air Mauritius, Oman Air, KM Malta
Core Capabilities:
API design, Cloud architecture, CRM/ERP integration
Languages:
English
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Manish Shrivastava
Principal Consultant
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Retailing
Commercial IT
Technical

Manish is an experienced consultant specialising in offer & order, pss, retailing, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions. Years of experience: 37+ years

Expertise:
Offer & Order, PSS, Retailing
Airlines / Clients:
SWISS/LHG, Air Canada, AFKL, BA
Core Capabilities:
NDC, Distribution, Revenue Management
Languages:
English, German, French, Hindi
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Andrew Hope
Consultant
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Retailing
Commercial IT
Technical

Andrew is an experienced consultant specialising in distribution, offer & order, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Distribution, Offer & Order
Airlines / Clients:
IAG, BA, Iberia, Vueling, Aer Lingus
Core Capabilities:
NDC, B2B distribution, Product management
Languages:
English
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Mathieu Tahon
Principal Consultant
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Digital
Commercial IT
Technical

Mathieu is an experienced consultant specialising in payments, distribution, oom, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Payments, Distribution, OOM
Airlines / Clients:
British Airways, Brussels Airlines
Core Capabilities:
Payments, Architecture, Blockchain
Languages:
French, English, Spanish, Dutch
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Kin Chau
Principal Consultant
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Digital
Commercial IT
Technical

Kin specialises in programme management and large-scale digital transformation for Branchspace's airline clients. Holding PMP, PMI PBA, Scrum Master, TOGAF and ITIL v4 certifications, Kin brings deep expertise in IT operating models, business transformation, and PMO leadership. Kin has led high-impact initiatives for global airlines including British Airways, Air France KLM, and Air Canada, improving IT delivery velocity, customer experience and operational efficiency. With experience in SaaS implementation and enterprise architecture, Kin delivers practical, business-aligned IT strategy and technology solutions.

Expertise:
Digital Transformation, PMO
Airlines / Clients:
BA, AFKL, Air Canada
Core Capabilities:
IT operating model, SaaS
Languages:
English, Cantonese, Mandarin
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JP Olmos
Offer & Order Consultant
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Retailing
Digital
Technical

JP is an experienced consultant specialising in modern airline retailing, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions. Years of experience: 16 years

Expertise:
Modern Airline Retailing
Airlines / Clients:
LATAM, BA, Virgin Australia, Air Serbia
Core Capabilities:
NDC, ONE Order, Ancillaries
Languages:
English, Spanish
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Matthias Viehmann
Associate Director
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Retailing
Commercial IT

Matthias is an experienced consultant specialising in revenue management & pricing, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Revenue Management & Pricing
Airlines / Clients:
Lufthansa Group
Core Capabilities:
Demand forecasting, optimisation
Languages:
German, English
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Kevin Anderson
Offer & Order Consultant
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Retailing
Commercial IT
Technical

Kevin is an experienced consultant specialising in oom, platforms, rm, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
OOM, Platforms, RM
Airlines / Clients:
BA, Thai Airways, Ethiopian
Core Capabilities:
Altéa, Sabre, Data intelligence
Languages:
English
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Varad Huzurbazar
Senior Consultant
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Commercial IT

Varad is an experienced consultant specialising in transformation, strategy, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Transformation, Strategy
Airlines / Clients:
TAP, IAG, Virgin Australia
Core Capabilities:
Business case, change management
Languages:
English
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Alexander von Bernstorff
Principal Consultant
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Retailing
Commercial IT
Technical

Alexander is an experienced consultant specialising in distribution, dynamic offers, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Distribution, Dynamic Offers
Airlines / Clients:
Lufthansa, IAG
Core Capabilities:
GDS, NDC, contracting
Languages:
English, German
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Maxime Ansel
Principal Consultant
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Retailing
Commercial IT

Maxime is an experienced consultant specialising in revenue management, reservations, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Revenue Management, Reservations
Airlines / Clients:
Air France / KLM, British Airways, Alaska Airlines, Southwest Airlines, Qatar Airways, Lufthansa, Singapore Airlines, Finnair, SAS
Core Capabilities:
Product management, orchestration
Languages:
English, French
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Malachi Faughnan
Principal Consultant
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Retailing
Digital

Malachi is an experienced consultant specialising in product strategy, ndc, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Product Strategy, NDC
Airlines / Clients:
Datalex
Core Capabilities:
Product strategy, innovation
Languages:
English
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Tomasz Kurek
Consultant
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Commercial IT
Technical

Tomasz is an experienced consultant specialising in solution architecture, oom, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Solution Architecture, OOM
Airlines / Clients:
BA, Brussels, Lufthansa, American Airlines
Core Capabilities:
Software architecture, RM
Languages:
English, Polish
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Lamiya Merchant
Senior Manager
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Commercial IT
Technical

Lamiya is an experienced consultant specialising in revenue management, offer & order, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Revenue Management, Offer & Order
Airlines / Clients:
Emirates
Core Capabilities:
Dynamic pricing, RM workflows
Languages:
English, Hindi, Gujarati, Marathi, Dutch
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Magesh Kumar Thangavel
Manager Consulting
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Commercial IT
Technical

Magesh is an experienced consultant specialising in passenger & cargo systems, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Passenger & Cargo Systems
Airlines / Clients:
BA, Qatar, IAG Cargo
Core Capabilities:
Payments, cargo systems, APIs
Languages:
English, Tamil
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Radu Iliescu
Managing Director, Consulting
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Digital
Technical

Radu Iliescu is Director of Digital Solutions and Consulting at Branchspace, specializing in airline digital transformation and e-commerce strategy. With a career spanning roles at Brussels Airlines, Lufthansa Group, and global financial institutions, he combines deep expertise in digital platforms, online marketing, and technology with strategic leadership in complex transformations. His background in software development, data science, and business analytics enables him to bridge technology and business needs, delivering innovative, customer-focused solutions.

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Andrew Webster
Director Offer and Order Management Consulting
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Digital
Commercial IT
Technical

Andrew is an experienced consultant specialising in offer & order management, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions. Years of experience: 25+ years

Expertise:
Offer & Order Management
Airlines / Clients:
IAG, British Airways
Core Capabilities:
Enterprise architecture, Innovation, NDC
Languages:
English
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Simon Genta
Consulting Practice Manager
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Digital
Technical

Simon is an experienced consultant specialising in digital transformation, operating models, supporting large-scale airline transformation programmes and delivering business-aligned technology solutions.

Expertise:
Digital Transformation, Operating Models
Airlines / Clients:
Airbus, BNP, CMA CGM
Core Capabilities:
Governance, TOM design, PMO
Languages:
French, English
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Our impact, measured

2013

founded to provide online retailing solutions to aviation and travel suppliers

50+

projects delivered across 13 countries

4

locations: Dallas, London, Krakow, Manila

60+

consultants

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