Regional Customer Delivery & Account Director
What we
are looking for
Branchspace's mission is to be the most forward thinking and trusted technology partner for airlines and other travel companies to break barriers of legacy systems technology and thinking and create better ways to plan, book and experience travel.
We are seeking a Regional Customer Delivery & Account Director to join our team to lead activation projects of our Triplake product for clients in the EMEA region.
This role sits at the intersection of account management, customer success, and delivery. It is designed to ensure strong, continuous alignment between the customer's business priorities and delivery execution. The role operates very close to the customer—physically present as much as possible and for key meetings, embedded in day-to-day realities, understanding the customer's business and key priorities. Actively shaping outcomes by anticipating risks, identifying new opportunities, and driving timely, value-focused delivery.
We're looking for a person to enable effective collaboration across all stakeholders involved in delivery, ensuring alignment, transparency, and shared accountability. To act as the connective tissue between the customer, delivery teams, and partners—ensuring that priorities remain aligned, risks are anticipated early, and value is delivered on time.
What the
role involves
- Customer proximity and partnership
- Delivery alignment and execution
- Communication & Stakeholder Alignment
- End-to-end programme perspective
- Proactive risk and opportunity management
- Customer success and value focus
Core capabilities
- Strong blend of account management, customer success, and delivery expertise
- Ability to operate both strategically and hands-on within delivery realities
- Excellent stakeholder management across business and technology audiences
- Strong programme awareness and ability to maintain an end-to-end perspective
- Skilled at navigating complex, multi-partner environments
- Clear and confident communicator, able to align, influence, and de-escalate
- Strong organisational and prioritisation skills, with a focus on time-driven delivery
- Highly proactive and forward-looking, anticipating issues and opportunities early
- Strong sense of ownership and accountability for outcomes, not just activities
- Collaborative by default, with the ability to bring diverse stakeholders together
- Calm and structured in complex, fast-moving environments
- Customer-centric, with a focus on tangible value and long-term relationships
- Good communicator, at ease with different levels of hierarchies and culturally sensitive
- Experience facilitating cross-functional workshops, governance forums, and alignment sessions
- Comfortable working across organisational boundaries and cultures
What experience is required
We are looking for someone with experience spanning account management, customer success, and programme or delivery environments, ideally within B2B technology and/or e-commerce.
You will ideally bring:
- Experience working with complex B2B customers and multi-stakeholder programmes.
- Experience in airlines/travel, retail, e-commerce, or related sectors.
- A track record of working closely with customer organisations and being comfortable embedded within operational environments.
- Demonstrated success managing complex, multi-partner delivery programmes.
- A proactive, structured, and outcome-driven approach.
- A strong collaboration mindset and the ability to bring teams together around common goals.
- A strong sense of urgency, ownership, and commitment to customer success.
- The ability to build trusted relationships while maintaining focus on delivery, commercial priorities, and business outcomes.
What we offer
Ready to apply?
If you think this role is for you, please apply by emailing your CV to jobs@branchspace.com
